We don't charge for a callout to a local domestic property (West Hertfordshire within a 10 mile radius from St Albans) at a weekday daytime, even at an evening if it has been agreed in advance. We work from Monday to Friday but not on Saturday and Sunday.

We also reserve the right to charge a diagnostic fee £70 + VAT if all three conditions are met: 1. A significant amount of work has been involved before we get into the bottom of the fault. 2. The diagnosis is correct and given to customer. 3. The customer decides not to go further repair or a new boiler with us.

If we fix your problem by a very first visit, we charge a standard fee at £70 + VAT. The “fixed” includes a boiler reset or switch on, pilot relight, boiler parameter adjustment, system pressure topping up, radiator valve opening, re-programming heating on and off times, pump bleeding, or even calling Cadent to restore your gas supply etc. Please be aware this list is not exhaustive and this type of fixes is only having one week warranty.

We have a high first time fix rate, at the moment it is slightly more than 50%. In other words, it is to say more than 50% chance a callout is leading to a boiler fix and a charge accordingly.

If we need to come back with a new part, the typical labour charge on the second visit is from £100 to £140.

For an intermittent fault, we only offer one free visit (the very first visit), subsequent visit(s) for the same intermittent fault will be chargeable.

If a callout is more than 10 miles away from St Albans, we might charge a callout fee of £70 + VAT.

We charge callout fees for rented properties. If it is an emergency callout or a commercial callout, we will charge a callout fee accordingly.

Normally we don't work in evenings or on weekends. If it is a special callout the charge is £70 for West Hertfordshire locals (within 10 miles from St Albans), and we shall advise customers this fee over the phone.

Requested by customers, any booking at 6pm and afterwards, or on a weekend, will be treated as out of hours, there is £70 callout fee on top of normal fees.

This £70 fee is a callout charge. If we fix your boiler on the first visit, it will be £70 callout and £70 labour in total plus the part if occurred, but if we couldn’t fix we will still take £70 for an evening or weekend callout.

Please bear in mind we have only successfully repaired 50% of the boilers and heating systems by first visits, due to spare part and material reasons. But an early callout will speed up your boiler repair for sure, even we need to come back with a new part.

Customers are suggested to send us your boiler make and model, or send us a boiler picture to identify the boiler model, along with faulty symptom.

For any callouts deployed by letting agents or landlords, as we sometimes don’t meet landlords in person, even we are highly competent on boiler repairs, we still have little influence for landlords to let us go ahead with further repairs, we charge a flat callout fee of £70 regardless if we fix the problem by first visit or come back with new parts etc. This landlord callout fee covers first hour labour.

For some special boilers with difficulty and complication, we add another £30 for extra.

For a property access if we need to fetch and return a key at a letting agent office we charge £40 for our labour.

Occasionally we work in London. The callout charge for domestic clients in London is £100 plus any congestion and parking charge if incurred.

The total price is subject to our availability and the degree of travel difficulty.

Special boilers are listed as blow, they are about less than 2% among all boilers, but to get to the bottom of any fault on these beasts, a significant amount work is normally involved, so there is a callout charge which covers first hour labour.

Pulsacoil or Gledhill thermal stores - £70
Powermax or floor standing storage boilers - £70
Wall hung storage boilers - £70
Back boilers - £70
Heating Interface Unit (HIU) - £70
Letting agents or landlords add £30 for these special boilers.

Special boiler list

We don't have a callout charge for local domestic clients unless it is an emergency callout.

If we fixed your boiler on a very first visit we would charge a min £70 for labour plus parts or materials if incurred. For total two visits while we have to come back with a new part, the repairing labour starts from £110.

We have put effort to keep a basic van stocking for common heating and boiler parts. If we can fix your breakdown by first visit, we are very happy to do so, to save you the costs, and we will be able to do one more job for one more customer.

We don't work at late evenings or on weekend. If it is an emergency callout the charge is £70, and we will advise you this chargeable service over the phone.

All boilers should be serviced on a regular basis. We charge £70 for a boiler service by following its manufacturer guidance with paperwork to valid warranty or insurance.

The above price is for most heat only and combi boilers. For some complex boilers like Powermax the price will differ.

Our opinion on boiler services

To service a unvented hot water cylinder eg, generate an air gap or charge an expansion vessle etc.

Most of gas fires are open flue types so they are more dangerous than room-sealed boilers. Fires should be serviced on a regular basis, particularly the pilot injector and its air inlet need cleaned on a regular basis.

To service a boiler and seperate unvented hot water cylinder.

To service a boiler and a gas fire in the same house.

To service a back boiler with its front fire.

The price includes a boiler, a gas cooker and a gas fire - typical for a rented house. Please note we don't have warm air heater ticket.

For more appliances we charge £20 for each. We also charge for the labour to and from estate agents.

This discount price is for a landlord or for a lettting agent to do a gas safety check and boiler service together at a rented property.

The price includes an electrical installation condition report which is required from 2020 for rented properties. Unlike gas check, this is normally required every 5 years.

Domestic electrical installation condition report, used to called Periodic Inspection and Report. Its trading price is around £180 for a middle size house. A NICEIC recognised report will be produced.

For business offices and HMO landlords, Portable Appliance Testing starts at £70 for first 10 appliances, and then £70 for each 20 appliances.

Powerflush is an effective method to clean a heating system so you get a better circulation and have the boiler protected. It is sometimes needed with a boiler installation, particularly for those which are converted from old systems to combi boilers.

But powerflush is also used by some newbie heating engineers as a scapegoat when it is difficult to diagnose a circulation problem.

We wish to get your boiler and heating working again after a powerflush, so we will make an assessment first to see if it is really required. Once we give you a quote for a whole powerflush, we will guarantee its working, so “no fix no fee”.

See powerflush page for our powerflush standards.

Hive, Nest and Tato installation.

Gas connection for built in hobs. Assume there is a live gas pipe nearby, and worktop opening is ready. The price includes materials.

Gas connection for floor standing cookers. Assume there is a live gas pipe nearby. Customer is required to supply connection hose too.

A right sized Vaillant or Baxi boiler is suggested. The system will be properly flushed and pump over-run will be connnected.

A right sized Vaillant boiler is suggested. The heating system will be properly flushed.

Complete heating system unblocking

As a small local business we have the advantage of a quick response, reasonable callout fees and, more importantly, being very competent at commercial and pool boiler repairs.

We don't do free callouts for commercial boiler diagnosis and repairs, unless it is a solo replacement quote visit.

Sometimes it turns out a commercial boiler is still repairable, and if a customer decides to go for its repair route with us, the initial quote visit is changed to a repair callout, eg, £100 + VAT is applicable.

The repair callout charge for commercial boilers and heating in Hertfordshire is £100 including diagnosis to cover you for up to one hour and if we can fix it we will. If necessary further part(s) and labour charge will be discussed with clients after diagnosis, but the callout charge is still there for attending.

Pool boilers are classified as commercial boilers.

After initial callout charge, we will adopt “no fix no fee” for the rest.

For domestic boilers installed in commercial promises, we will charge £100 + VAT for a service.

Rule of thumb we charge £100 + VAT per hour for commercial boiler repairs.

This service applies to small size commercial properties, ie, dental practice, surgeries, house converted offices etc.

For a takeway and small restaurant the price for gas safety certificate is £200, or £50 per appliance. Please note this fee is for inspection only not including any remedial work.

NICEIC visual electrical safety inspection report. It is useful for a home buyer.

Electrical installation condition report for commercial promises, ie, restaurants and clinics. The guide price is £15 per circuit. Will produce NICEIC recognised condition report.

Domestic consumer unit replaced with up to 17 edition standards.

Routine inspection and service for fire alarm systems.

Routine inspection and service for emergency lights.